Society

Mission, Values and Corporate Culture

Bank Pekao’s mission as formulated in its Business Strategy 2021-2024 reads:


Bank Pekao continues its efforts to build strong relationships with entrepreneurs and provide security to customers.
One of the key elements of the culture are the Bank’s 2021 stated values of:
ekologiczny dostęp do usług
#straightforward
wspieranie zrównoważonego rozwoju społeczeństwa i gospodarki
#together
działania społeczne
#boldly
tes
#responsibly

They set standards of conduct for Bank employees and build commitment around common goals.

In 2023, a number of cultural initiatives were implemented at the Bank to promote value-driven behavior and, as a result, build an even better working environment:

  • Four Values Tournament,
  • World Values Day,
  • Creation of the “ŻubRady” document, which is a set of cooperation principles that should be followed by every employee of the Bank
     

10 Principles of the UN Global Compact

As a member of the United Nations Global Compact, Bank Pekao fully identifies with the 10 Principles of Global Compact, supports the efforts of that organization towards sustainable development and undertakes numerous initiatives promoting respect for human rights, improvement of working conditions, environmental protection and the fight against corruption. The individual principles of the UN Global Compact are reflected in the policies and internal regulations of the Bank and the Pekao Group.

In 2023, the Bank adopted the Bank Pekao S.A. Code of Ethics for Suppliers, which is also based on, among others, the 10 Principles of the UN Global Compact.

Code of Ethics for Suppliers of Bank Pekao S.A.

The Bank expects that in terms of respecting human and labour rights, as well as providing a safe working environment for employees, suppliers:
 
  • do not allow any form of forced labour, give all employees the right to terminate employment at any time,
  • do not benefit from child labour,
  • pay mandatory wages and benefits, comply with regulations on payroll deductions,
  • counteract bullying in the workplace,
  • give employees the right to organize freely, bargain collectively and elect their representatives in accordance with the law,
  • identify, assess and control employees’ exposure to health and safety hazards, including harmful factors: chemical, biological, physical and ergonomic ones,
  • provide appropriate personal protective equipment, and provide employees with information on the risks of health and safety hazards and fire regulations,
  • do not discriminate against employees.
In terms of corporate governance, Bank Pekao expects suppliers to operate under the highest ethical standards and to comply with applicable laws and regulations in particular regarding:
protection of information protected by law
protection of information protected by law
timely payment of financial obligations
timely payment of financial obligations
popularyzowanie wiedzy bankowej
prevention of corruption
countering money laundering and the financing of terrorism and criminal activities
countering money laundering and the financing of terrorism and criminal activities
consumer protection
consumer protection
professional secrets and company secrets
professional secrets and company secrets
personal data protection
personal data protection
anti-monopolistic practices
anti-monopolistic practices
application of the principles of fair competition
application of the principles of fair competition
prevention of conflicts of interest
prevention of conflicts of interest
protection of intellectual property and transfer of technology and know-how
protection of intellectual property and transfer of technology and know-how

Bank as an Employer

Pekao Group is nurturing its position as an employer of first choice. Our priority is to attract talented candidates with the right professional profile from the market and to retain the Bank’s best collaborative, entrepreneurial and innovative employees who will lead the Bank through change and chart new directions.


In 2024, Bank Pekao received the Top Employer title for the fourteenth time, strengthening its position as one of the best employers in the country. Thanks to its excellent HR policy and constantly improved HR practices, the organization creates an inspiring, friendly work environment for its employees and an attractive offer for candidates.

Bank Pekao has been repeatedly recognized as one of the best employers in Poland over the years. In 2024, Pekao obtained another HR Highest Quality certificate awarded by the Polish Human Resources Management Association. The bank is a three-time winner of the Friendly Workplace competition, organized by the MarkaPracodawcy.pl portal, and was also recognized twice in the Best Quality Employer competition, organized by the Central Office of National Certification.

Training

The Pekao Group creates opportunities for individual professional development of employees by investing in training and improving competences and skills. In 2023, the Bank’s major training priorities included:

dissemination of specialist knowledge among the Bank’s employees, in particular development of future competencies
dissemination of specialist knowledge among the Bank’s employees, in particular development of future competencies
development of sales skills
development of sales skills
implementation of cyber security training
implementation of cyber security training
leadership development - training for managers
leadership development - training for managers
implementation of mandatory training programs arising from internal and external regulations
implementation of mandatory training programs arising from internal and external regulations

In 2023, the Bank completed over 227 thousand hours of synchronous training (classroom and virtual classes). Pekao Group employees completed 279 thousand hours of e-learning training.

Medical Care and Health-Promoting Activities

Bank Pekao S.A. offers all Bank employees medical care provided since April 2020 by PZU Zdrowie. Bank employees may take advantage of the package of basic medical services with the possibility of extending them. The wide range of medical services negotiated by the Bank may also be used by family members indicated by the employee, i.e. children, children over 26 years of age, spouses, partners, parents, parents-in-law, and senior citizens.

In addition, the Bank promotes various health-promoting initiatives (e.g., flu vaccinations) and runs an educational series via its intranet “The Health Pill”, which supports employees in developing health-promoting habits and introduces them to important elements of medical care. The Bank also undertakes numerous activities to promote and support the issue of healthy eating, sleep hygiene and mental health among its employees.

Employee Volunteer Work Program

An employee of any unit (facility) of the Bank throughout the country, regardless of location and size, can participate in employee volunteer program. He/she has 16 hours available per calendar year. The Bank’s volunteering activities are broad and include, among others:
 

education
education
relief
relief
equalizing opportunities
equalizing opportunities
preventing exclusion
preventing exclusion
maintaining and disseminating national traditions and cultural heritage
maintaining and disseminating national traditions and cultural heritage

The number of hours spent on volunteering by Bank employees is systematically growing. In 2023, the number of volunteer hours increased by 43% compared to 2021 and by 11% compared to 2022.
 

Discover our volunteer initiatives

“We Are Close” Grant Competition

One of the forms of employee volunteering is the “We are close” competition, targeted at employees working for the benefit of local communities in their area, recognizing their needs. A distinguishing feature of this form of employee involvement in social activity is the variety of volunteer areas and ideas for helping. As a result, it was possible to provide schools, care facilities for children and disabled people, local associations and shelters for homeless animals with equipment and necessary materials.

Voluntary blood donations

Bank Pekao has engaged in the action of honorary blood donation with employees. Initiatives were held at the company’s headquarters and locally at the Bank’s facilities, with adequate preparation of the venue to accommodate blood donors from outside the workforce as well.

Financial education

Volunteers from the Bank conducted classes for schoolchildren in the BAKCYL financial education program in cooperation with the Bank's social partner in Volunteering, the Warsaw Institute of Banking at the Polish Bank Association. Bank experts prepare and conduct thematic online lessons for schools cooperating with WIB, including: AI in a nutshell or Labor market and competences of the future.

Ecological education

The Bank continued its environmental education program for employees titled EKOlogia na bank!, launching the second edition, during which experts from the UNEP/GRID-Warsaw Center – Department of the National Environmental Foundation introduced the Bank’s employees to issues related to the topic: “Biodiversity in our environment. Trees. Birds. Insects”. Bank employees also took part in many eco-volunteering campaigns, including: cleaning forests in forest districts, in Nowy Gaj they made outdoor flower, herb and fruit pots, which were then given to the SOS Children's Village in Kraśnik; as part of the Beekeeping Culture Festival in Lublin, they prepared, among other things, two educational demonstration hives, which were given to the Beekeeping Technical School in Pszczela Wola.

Bank’s Social Partners in Volunteering

The Bank cooperates with social partners within the Volunteering Programme and jointly invites volunteers to undertake initiatives in the areas of: economic education, charity and social assistance, ecology and environmental protection, animals and protection of natural heritage. In 2023, the Bank’s volunteer partners were: UNEP/GRID-Warsaw Center – Department of the National Foundation for Environmental Protection, the Apiterra Foundation, the Warsaw Institute of Banking Foundation, Healthy Movement Foundation, Warsaw Uprising Museum, the Polish Red Cross, the Anthill Association, the SOS Children’s Villages Association, and the Polish Animal Welfare Society.

Sponsorship

Sponsorship Activities

The policy implemented by the Bank and the Pekao Group in the area of sponsorship is aimed at strengthening the image of the Bank and entities of the Pekao Group as open and modern institutions close to customers and communities in which the Bank and the Pekao Group operate.

Sports

In 2023 we continued cooperation with the Polish Basketball Association (PZKosz) and the Polish Basketball League S.A. (PLK), and we also supported the Polish National Basketball Team and youth games. The Bank decided during 2023 to sign a new agreement with PZKosz and PLK, so it will be present in Polish basketball until at least mid-2026.

Economic and business events

In 2023, we also supported initiatives of an economic nature. We were present at Impact’23, the Corporate and Investment Banking Congress, the Karpacz Economic Forum and the Krynica 2023 Forum, among others. In January 2024, Bank representatives were also present at the World Economic Forum in Davos, Switzerland.

Bison protection

For many years Bank Pekao has also been involved in the protection of Polish bisons. The financial support provided by the Bank is earmarked, inter alia, for the diversification and development of the population, caring for herds and subsidizing scientific and educational undertakings promoting the protection of this exceptional and unique endangered species. Bank Pekao has supported the implementation of the statutory tasks of the Białowieża National Park for two decades, as a sponsor and partner of the park.

Caring for Good Customer Experience

In 2023, we focused on improving customer satisfaction and identified priority directions and an action plan. Results in 2023:
 
  • We recorded one of the highest NPS increases in the banking market in the survey of individual customers by 10 p.p. in Q4 2023 compared to Q4 2022
  • Over 42% of complaints registered in 2023 were resolved within 7 days or less. Compared to 2022, this is a 10 p.p. improvement.
  • In the overall Golden Banker ranking, we moved up one place from the previous year and ranked 5th.
  • In Newsweek’s Friendly Bank ranking in the category of Bank for the Average Individual, we rose from 8th to 5th place.
  • In the Forbes ranking in the category of Company Friendly Bank 2023, we continue to be among the leaders, taking 3rd place.
  • In the overall ranking of Institution of the Year 2023, we ranked 3rd on the podium, up three places from the previous year.

We consistently make sure that we quickly introduce a culture of simple communication in our bank through the following activities in 2023:
we introduced new simplified sample regulations and contracts
we introduced new simplified sample regulations and contracts
we strengthened the team of plain language consultants
we strengthened the team of plain language consultants
we trained several hundred new employees
we trained several hundred new employees
we conducted a number of training workshops for those who conduct correspondence with customers
we conducted a number of training workshops for those who conduct correspondence with customers
as part of the “Simple Polish” program, we run an intranet compendium of simple language knowledge
as part of the “Simple Polish” program, we run an intranet compendium of simple language knowledge