Authorisation

Authorisation

For your safety, some operations in Pekao24 (including PeoPay application) require code authorisation. You may select the authorisation method while activating Pekao24 in the bank’s branch or change it by using the available settings on the website, for example (in the Authorisation management section).

A new and free authorisation method in PeoPay application, check>

Depending on the Pekao24 service, we distinguish the following authorisation methods:
PeoPay authorisation, SMS code, PIN, biometrics

*does not apply to the domestic transfers, transfers to phone numbers, top-ups and invoice scanning over PLN 200,
**it applies to the payment orders up to PLN 200, except for contactless payments which may be approved up to PLN 50 with the use of this method.

How to change the current authorisation method to a different one, e.g. the mobile PeoPay?
  • log in to the Pekao24 website (www.pekao24.pl), go to SETTINGS section AUTHORISATION MANAGEMENT and click Set as enabled in the line with PeoPay in the Alternative methods section.
or contact our consultant by calling 801 365 365 or 42 68 38 232 (your operator’s rates apply).
 

  • PeoPay Authorisation
    • A new and free transfer authorisation method by means of push notifications in PeoPay application. With it, you may authorise the operations initiated:
      - via the Pekao24 website,
      - with the assistance of the bank hotline consultant.

      Push notification authorisation in PeoPay is a convenient and quick way to authorise your operations as there is no need for you to enter the SMS codes, the only thing you have to do is to authorise the operation in the application.
      You can use this authorisation method on all smartphones with Internet access, featuring the latest PeoPay application versions for Android and iOS systems. If you select mobile authorisation, you will authorise your operations via PeoPay exceeding PLN 200 with a free SMS code (the transactions up to PLN 200, shall be authorised with PIN number or biometrics).

      If decide not to use mobile authorisation, but you choose to use SMS code authorisation for all Pekao24 services, the Bank will charge a fee for each authorisation text message as per the applicable Table of Commissions and Fees.

      See how easy it is to make authorisations with PeoPay > (diagram in PDF format)

      Read more about PeoPay mobile authorisation

      PeoPay is a part of electronic banking services, defined at
      pekao.com.pl/definicje
       

  • Questions and answers
    • How to start using PeoPay mobile authorisation?
      Make sure that you use the latest version of PeoPay application available in the Play Store (Android) or App Store (iOS) and then change the authorisation method to “PeoPay”. You can change your authorisation method to PeoPay using the Pekao24 online banking, our hotline or in the Bank’s branch.

      On how many devices can I use my mobile authorisation?
      On all devices (maximum 3) on which you have enabled the PeoPay application.

      In which services can I use my mobile authorisation?
      You may use mobile authorisation for all operations initiated in Pekao24 online banking and with our consultant’s assistance.

      How to confirm my operation if I have not received the PUSH notification?
      Just log in to your PeoPay application and once you have done it, you can confirm your operation awaiting your approval.
      If you do not receive on a regular basis the notification regarding your operations effected, check your smartphone settings and PeoPay application access rights:
      1. First, check whether your smartphone is configured correctly. To do so, make sure that:
      a) your smartphone has an Internet connection,
      b) air plane / off-line mode is not enabled,
      c) notifications are not blocked when you use “Do not disturb” mode.
      2. Next, check whether the PeoPay application has been granted user permission to display notifications:
      a) for Android system – go to “Settings” – “Applications”, select PeoPay and check whether the application notifications are enabled (the path may vary depending on the Android version and phone model) and configure notification mode as per your needs
      b) for iOS system – go to “Settings” – “Notifications”, select PeoPay and check whether the application notifications are enabled and configure the notification mode as per your needs
      Alternatively, you may also switch to confirming each operation with the SMS code. If you choose to do so, just click on the link available in the operation summary. The code is sent to the phone number provided for text messages purposes and the code is chargeable PLN 0.20.

      How to cancel my operation?
      Press “X” on the screen with the PeoPay operation details and confirm cancelling the operation.

      How much time do I have to accept my operation?
      You can make mobile authorisation of the operation within 3 minutes. After this time, the operation will be cancelled and to do it again, use the link visible in the Pekao24 online banking.
       

  • SMS Code
    • You will receive it to your phone number provided for Pekao24 purposes. Each message with the SMS code shall include 6 digits and the information regarding the transaction initiated – while making the transfer, please remember to check whether the account number and the amount are correct.

      The Pekao Bank charges the fees for the SMS codes as per the Table of Commissions and Fees for retail clients.
       

  • PIN for the PeoPay mobile banking
    • You define your four-digit PIN code when you log in to the PeoPay application for the first time. You use it to confirm e.g., transfer to a phone number, online shopping, ATM withdrawal or settings change confirmation.

  • Biometrics
    • Fingerprint is a biometrics authorisation method in the PeoPay mobile banking on phones featuring fingerprint reader.

      With your fingerprint, you may confirm transactions up to PLN 200:
      - a domestic transfer, you have not defined earlier (including transfers to the Tax Office and the ZUS [National Healthcare Fund]),
      - a defined domestic transfer (requires additional authorisation, if saved so),
      - a transfer to a phone number,
      - direct deposit,
      - top-ups of any mobile phone.